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FAQ / Q&A
Q: How do I become a customer?
A: Simply complete your Customer Profile and Release form and then just mail or fax your prescription(s) to us (our toll free fax number is 1-888-575-5506) and you will receive your medicine in days. click here to begin
OR
Print out the Customer Profile and Release form and mail or fax it to our toll free fax number along with your prescription.
OR
If you prefer you may register over the phone by calling 1-888-372-2252 Monday to Friday 9 a.m. to 9 p.m. or Saturday 10 a.m. to 6 p.m. (Eastern time).
Q:
What does TCDS do?
A: TCDS reviews your prescription and on your
behalf (i) consults a local physician in Canada and obtains a Canadian
prescription for the prescribed medication; (ii) has the prescription
filled by a Canadian pharmacist, and it facilitates shipping and packaging by the pharmacy; and (iii) purchases, pays for and
receives the medication for you. Your price includes all these services.
We also package and ship your order to your address,
for which we charge a shipping and handling fee as shown on our
price list.
Q:
Do I need a prescription?
A: Yes. You must provide a valid prescription from a
physician licensed to practice medicine and to prescribe medications
in the place where you live.
Q: How large a supply of my medication may I
buy?
A: You may order only as much as your physician prescribes for you.The
maximum order is three month supply at a time if that is what is
prescribed for you. We can however have your repeats filled for
you as they come up.
Q: How do I order refills?
A: We will contact you by e-mail before your supply runs out to inquire if you wish
us to ship you a refill. For customers without e-mail access, we offer an
automated refill reminder telephone service. This service will call
you at least three weeks in advance to remind you to order your refill.
All refills may be ordered simply by calling our toll-free customer service
number at 1-888-372-2252.
Q: How do I change or cancel my order?
A: You may change or cancel a new order within 24 hours of placing it.
Refills are processed as soon as received and cannot be cancelled or changed.
Please note that for safety reasons medications cannot be returned. But, of course,
our money back guarantee applies if your medication arrives in anything
other than perfect condition.
Q: Why can’t I buy Valium, Vicodin or other
similar drugs?
A: TCDS will not handle habit forming or narcotic
pharmaceuticals, also known as scheduled drugs or controlled substances
in some countries. We specialize in chronic care medicines that
many people must take to sustain or improve their life.
Q: Will you accept my insurance?
A: We cannot accept insurance coverage from another country. However,
we will provide you with a receipt so that you may make an insurance
claim. We accept Visa, Mastercard, Discover and American Express
cards, personal checks (by direct debit to your bank account) and
money orders.
Q: Why do I have to fill out a Custmoer profile
and Release?
A: Because the pharmacists and physicians that we use cannot see
you in person, they need to be able to assess your prescription
and the potential drug interactions based upon the information
you provide to them. They may even contact your physician if
necessary.
Q:
Are these the same quality drugs that I can buy at home?
A: Canada is a first world country with exceptionally high standards
and a rigorous approval system and manufacturing requirements for
pharmaceuticals. Many of the drugs sold in Canada are exactly the
same as those sold in the U.S. and other industrialized nations.
Others are manufactured in Canada or elsewhere and are the version
sold in Canada. Some may even have a
different name or look different than the one you are familiar with
(e.g. in Canada, the U.S. drug "Prilosec" is called "Losec"
and is a pill rather than a capsule, even though it is the same
drug made by the same manufacturer). TCDS will
not send you a pharmaceutical product that does not have
an approved version in your country of residence.
Q:
Why can I buy generic drugs from Canada that are not available where
I live?
A: Because of differences in
patent law Canada produces generic versions of brand name drugs
that are not available in other countries. These versions
are often available in Canada many years earlier than in other countries and
usually offer substantial savings over brand names.
Q:
Who makes the Canadian generic drugs and are they safe?
A: The generic drugs produced in Canada are subject to the same
stringent approval and regulatory
process as brand name drugs and are used by millions of
Canadians on a daily basis. The manufacturers are very large and
well respected. They include Apotex, Novopharm, Genpharm and Pharmascience.
Q:
Why do you not sell all drugs?
A: TCDS offers substantial discounts
over what our customers are used to paying for their medication.
Not all drugs are less expensive in Canada than they are elsewhere.
Some drugs have been generic for a long time and are therefore relatively
inexpensive in their home countries. In these instances TCDS
recognizes that they would be more expensive to buy through
us so we do not offer them for sale. For
more information about Canadian Drug Prices click here.
Q:
How do I pay?
A: We accept Visa, Mastercard, Discover, American Express, personal
checks (by direct debit to your bank account) and money orders.
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