All drugs will be shipped in their original manufacturers sealed packages.
You must have a valid prescription from a physician licensed to practice medicine
and to prescribe medications in the place where you live.
We will not sell any habit forming or narcotic pharmaceuticals, also known as scheduled
drugs or controlled substances in some countries. We specialize in chronic care
medicines that many people must take to sustain or improve their life.
You may order only as much as your physician prescribes for you and we only will
ship a three month supply at a time. This is in order to save you on shipping charges
and to conform to FDA regulations regarding personal importation. We can however
have your repeats filled for you as they come up.
We stand by our commitment to make the ordering process fast and easy. If for any
reason you do not receive your medicine from TCDS within 15 business days from the
date of shipment, a credit will be applied to your credit card equal to the amount
charged or a replacement shipment sent to you at your request. No questions asked.
If your medication arrives in a damaged condition, please contact us. We will credit
your account or replace your order immediately.
Please note that because of safety reasons and pharmacy law, medications cannot
be returned. But, of course, our money back guarantee applies if your medication
arrives in anything other than perfect condition.
Our Guarantee To You
If for any reason you do not receive your medication from TCDS within 15 business
days from the date of shipment, please contact us to have a refund applied to your
credit card equal to the amount charged or a replacement shipment sent to you.
If your medication arrives in a damaged condition, please contact our customer service
department and we will credit your account or replace your order.
We will notify you either by e-mail or phone with our handy refill reminder service
as your refill date approaches. We will not bill for or ship the refill unless we
have received authorization from you.
We cannot accept insurance coverage from another country. However, we will provide
you with a receipt that you can use to make an insurance claim.
In order to offer you great savings and choice, our licensed pharmacies are located
in various locations around the world. These different jurisdictions obviously all
have different shipping options available. Some have available online tracking,
and some don't. If a tracking number is available and you have internet access,
one will be provided to you in a shipment confirmation email. Our commitment to
you is this – with our long experience in this industry we will use the most efficient
method available, taking all the variables into account, to deliver your package
safely and quickly. In the rare instance of a shipment problem we have a no questions
asked 15 business day refund or reship policy. Ninety eight percent of packages
arrive within two weeks, most much quicker.
Orders under $50 will be charged a shipping fee of $9.95. Shipping is free on orders over $50.
All information given to TCDS will be held in strict confidence and will under no
circumstances be sold, rented or traded to any outside entity.
TCDS uses the latest in Internet security and encryption technology. You should
have no concerns about your personal information being seen by anyone not directly
involved with TCDS and its operations.
New Prescription for Existing Clients
If you are an existing customer with a new prescription to be filled, just fax us
your prescription. That is all we need. You do not need to fill out the customer
profile again. However, if you have some personal information that
has changed please phone our customer service department to make us aware of it.
No order will be billed until it is ready for shipment.
Our method of payment is through e check - a form of direct debit to your bank account. Charges will show on your bank statement as TCDS International LLC.